In the unforeseen event that your vehicle is damaged, you should notify Arval. This can be done via the damage claim form, over the telephone via Driver Care (0032 2 240 01 88) or via ‘My Arval’. Your claim will subsequently be dealt with by one of their damage specialists, who will also ensure that the car is repaired by the nearest damage repair company. In the event of a collision, be sure to always fill out the damage claim form in consultation with the third party and send it to Arval. Please use the damage claim form in the car wallet for this purpose.
Even if your car is periodically serviced, it can still happen that you are stranded due to a breakdown. In those cases Arval Assistance provides the solution (please check your contract details to verify whether your company subscribed the Arval Assistance service).
Arval Assistance can be reached 24 hours a day via +32 (0)2 245 73 72.
If you are an opposing party please contact our claims representative:
Broadspire by Crawford & Company
Jan Olieslagerslaan 41
B-1800 Vilvoorde, Brussels Belgium
Tel: +32 2 714 03 60